Privacy Policy
Sussex Reformer Pilates customer privacy policy
Effective date 23 February 2025
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Sussex Reformer Pilates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. Sussex Reformer Pilates is
the data controller for the purposes of the Data Protection Act 1998 (“Act”) and will only use personal information in accordance with the Act and the permissions granted by you.
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By accessing or using our Website, you consent to the collection and use of your information as described in this Privacy Policy.
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1. Information We Collect and why
We may collect the following types of personal information:
• Personal Identifiable Information (PII): Name, email address, phone number, postal address, date of birth, photographs, video recordings and any other information you provide when signing up for classes, newsletters, or contacting us.
• Payment Information: When booking classes or purchasing packages, we collect payment details card or bank information for transfers and direct debits.
• Health and Fitness Information: If you provide information about your fitness level, injuries, or medical conditions to help tailor your workouts.
• Automatically Collected Data: IP address, browser type, device information, and website usage data through cookies or analytics tools.
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2. How We Use Your Information
We use your information for the following purposes:
• To provide services and goods including processing class bookings and payments.
• To operate customer accounts, for research and archiving purposes.
• To communicate with you about classes, promotions, and studio updates.
• To personalise your Pilates experience and ensure safe participation.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.
• To deal with customer complaints or claims.
We will share your data with Wix, our website builder, OneDrive, our storage platform, and Mailchimp, all of whom are data processors.
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3. Lawful bases for collection of your data
UK GDPR Article 6 outlines six lawful bases for collecting and using your personal information. Please refer to the ICO website to learn more about this. We rely upon your consent provided after we provided all the relevant information to process and collect the data provided from you. We will comply with any Subject Access Requests within one month.
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4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyse website traffic, enhance your experience, and improve our services. You can modify your browser settings to refuse cookies, but some Website features may not function properly.
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5. Data Security
We take reasonable measures to protect your personal data from unauthorised access, alteration, or loss. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.
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6. Your Rights and Choices
You have the right to:
• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.
• Withdraw consent where applicable.
To exercise your rights, please contact us at contact@sussexreformer.com.
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7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
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8. Children’s Privacy
Our Website is not intended for individuals under 16 years old, and we do not knowingly collect information from children.
9. Your Acceptance and Changes to This Privacy Policy
By visiting our Website, you are accepting and agreeing that you understand and will abide by our Privacy Policy. If you do not agree to the terms of our Privacy Policy, please do not use the website. We may change this Privacy Policy from time to time. We will provide notice by, at a minimum, updating this posting. You should periodically review this privacy policy carefully. Your continued use of our Website following the posting of changes to these terms will mean you accept those changes.
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10. How to Complain
If you would like to make a complaint, please do so by directing your correspondence to contact@sussexreformer.com. If you are not satisfied following our internal complaints process, you can complain to the Information Commissioner’s Office by following the below link:
https://ico.org.uk/make-a-complaint/
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11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sussex Reformer Pilates
Unit 1, Lyons Farm Estate, Lyons Road, Slinfold, RH130QP