Terms and Conditions for Sussex Reformer Pilates
Effective Date: 23rd of February 2025
Welcome to Sussex Reformer Pilates Studio! By accessing or using our services, you agree to abide by the following terms and conditions. Please read these carefully before booking any classes, services, or events.
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1. General Information
1.1. Studio Location: Unit 1, Lyons Farm Estate, Lyons Road, Slinfold, West Sussex, RH13 0QP
1.2. Contact Information:
Email: contact@sussexreformer.com
Website: www.sussexreformer.com
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2. Membership and Class Bookings
2.1. Booking Process:
All classes must be booked in advance via our website.
2.2. Class Cancellations and Rescheduling:
Cancellations or rescheduling of classes must be done at least 12 hours in advance. Failure to do so may result in a cancellation fee or the loss of your class credit.
2.3. Late Arrivals:
Please arrive at least 10 minutes before your class starts. Late arrivals may not be permitted to join the class for safety reasons. Late arrivals disrupt the flow of the class and could lead to injury.
2.4. Class Package Expiration:
Class packages have an expiration period of 3 months from purchase. Unused credits will expire after this period and cannot be refunded or transferred.
2.5. Non-Transferable:
All class packages are non-transferable. They cannot be shared with other clients.
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3. Payment and Fees
3.1. Payment Methods:
Payments for all classes, packages, and memberships must be made at the time of booking. We accept payments via credit/debit cards only.
3.2. Pricing:
Prices for classes, packages, and memberships are listed on our website or at the studio. We reserve the right to change prices at any time, but existing bookings will not be affected.
3.3. Refunds and Transfers:
All purchases are final. No refunds will be provided, but you may transfer credits to a different class or package, subject to availability. Any class credits that are not used within the specified period will be forfeited.
3.4. Package Sharing:
Class packages and memberships are non-transferable. They cannot be shared with other clients.
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4. Health and Safety
4.1. Medical Clearance:
Before participating in any Reformer Pilates class, you must disclose any medical conditions or injuries that may affect your ability to safely participate. We may ask for a doctor’s note for certain conditions.
4.2. Personal Responsibility:
By attending classes, you acknowledge that you are participating at your own risk. Sussex Reformer Pilates is not responsible for any injury, loss, or damage sustained during a class or while on the premises.
4.3. Age Restrictions:
Clients must be at least 18 years old to participate in Reformer Pilates classes.
4.4. Injury Reporting:
If you are injured during class or have any concerns regarding an injury, you must inform the instructor immediately. Sussex Reformer reserves the right to refuse services to any individual deemed unfit to participate in class due to injury or health concerns.​
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5. Prenatal and Postnatal Clients
5.1. First Trimester Policy:
We do not accept clients in their first trimester of pregnancy for Reformer Pilates classes. If you are pregnant, please consult with your healthcare provider before starting any exercise program, and be sure to follow their guidance.
5.2. Prenatal Clients (Second and Third Trimester):
We welcome clients who are in their second or third trimester. However, you can only attend the specified pre-natal classes.
5.3. Postnatal Clients:
Postnatal clients must have clearance from a healthcare provider before returning to Reformer Pilates classes. We recommend waiting at least six weeks after childbirth (for vaginal deliveries) or eight weeks (for caesarean deliveries) before resuming Pilates classes, but please consult with your doctor for personal recommendations.
5.4. Individualised Modifications:
Pregnant and postnatal clients will receive modifications and guidance to ensure safety during their sessions. If you are ever unsure about any exercise, please consult your instructor.
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6. Studio Policies
6.1. Studio Etiquette:
Please be respectful of fellow clients and staff. Avoid talking during class, ensure your mobile phone is on silent, and refrain from using fragrances that could cause discomfort to others.
6.2. Footwear and Attire:
Please wear comfortable, form-fitting workout clothing. Grippy socks are essential for all Reformer Pilates classes. You will not be allowed to participate without grippy socks. No shoes are allowed on the reformer machines for hygiene reasons.
6.3. Equipment Use:
Clients must be properly trained or instructed before using Reformer Pilates equipment. If you're new, we recommend taking an introductory class. Equipment must be cleaned after each use with the cleaning supplies provided by the studio.
6.4. Personal Items:
We advise you to leave personal belongings, including large bags, in designated storage areas. Sussex Reformer Pilates is not responsible for lost, stolen, or damaged personal items. Please bring only necessary items to class.
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7. Privacy and Data Protection
7.1. Personal Data:
By booking a class or service, you consent to us collecting and storing your personal information (e.g., name, email, contact details). This data will be used exclusively for booking, marketing, and communication purposes.
7.2. Confidentiality:
We respect your privacy and will not share your personal information with third parties unless required by law or with your explicit consent.
7.3. Marketing Communication:
By booking a class, you agree to receive promotional emails and updates. You may unsubscribe from these communications at any time.
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8. Liability and Disclaimers
8.1. Liability:
By participating in our classes or services, you agree that Sussex Reformer Pilates, its employees, contractors, and agents will not be held liable for any personal injury, damage, or loss to you or your personal property while on our premises or during the classes.
8.2. Force Majeure:
We are not responsible for any failure to perform or delays due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.
8.3. Unforeseen Changes:
Sussex Reformer Pilates reserves the right to cancel or reschedule classes due to unforeseen circumstances. In such cases, clients will be notified as soon as possible, and any affected class credits will be refunded or rescheduled.
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9. Amendments to Terms and Conditions
Sussex Reformer Pilates reserves the right to modify or amend these Terms and Conditions at any time. Any changes will be communicated via our website, email, or other appropriate means. By continuing to use our services, you agree to be bound by the updated terms.
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10. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes arising from these terms will be resolved in the courts located in the United Kingdom.
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11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at: contact@sussexreformer.com
By booking classes and participating in our services, you acknowledge and agree to the above Terms and Conditions. We look forward to welcoming you to Sussex Reformer Pilates.